on Sunday 20th July, my colleague and me went to the service station of Statoil in Lagårdsveien at 14:45. I asked for a packet of cigarettes, among other things,and i made a friendly comment to the employee on the cash cause he was so serious and rude, so I told him "smile, its a beautiful day :-)".
We were shocked by his answer, he literally said: "its not your business if I smile or not , so buy your things and leave" so we decided to leave our things and not buy anything there.
You have lost two customers just because of your employee behavior.
I wanted to warn you about this , as it doesn't make any good for your business.
Customer care does not seem to be a policy at this store. I usually shop there because I work in the same building, and I am not only considering to stop going to this concrete store, but to stop buying at KIWI. Some of the employees at this location seem to be unhappy when applying the "durability warranty" they have (meaning if you find a product expiring that day or the day after, you get it for free). It happened today that while I was looking at meat, one of them came and almost shouted at me that I was not allowed to move packages. First of all, I like to take the one expiring the later possible (meaning it is the freshest one), so of course I look into expiring dates. Why does he have to assume I am looking for a free good? Also, I told him I was not able to properly understand Norwegian and he continued using this language, something I find really rude, as he is able to speak perfect English. He repeated the same thing three times, always in Norwegian.